Having just joined People Resolutions after 25 years running my own business I have been reminded how tricky it is to be joining a new group of people whose norms are unfamiliar and may be different from your own. I received an enthusiastic welcome full of curiosity and courtesy – so important for new joiners. I realised how useful my well-honed mediation skills were too, as I absorbed and reflected to make sure I got maximum information and suspended judgement to make sure I was building understanding of people, products and the new norms rather than assessing, accepting or rejecting.
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Humans like to judge – we cannot survive if we do not. We also overdo it somewhat, branding and labelling people, assessing their performance and worth based on assumptions or selective evidence. Suspending judgement is difficult. Impartiality is also a tough quality to enact. I soon discovered impartiality is one of the key qualities that runs through People Resolutions and links it with Responsible Trade Worldwide and Human Potential Accounting. I aim to ensure that we demonstrate active impartiality in all that we do whether in an investigation, mediation, facilitation or learning and development role.
I’m bringing some new tools, ideas and processes and some well proven solutions to the business and by way of a sampler take a look at our R.E.S.P.E.C.T model.
As the world of work becomes ever more diverse and globally connected communicators will have to put their own norms to one side, build empathy and solve problems from a place of common ground. My main driver is to make ‘resolution’ the new normal. If you disagree with a colleague and cannot understand where they are coming from – talk it out don’t fight it out. If you have a difficult audit or evaluation conversation coming up make sure you that you frame it in a non-judgemental way, hear from as many perspectives as possible and create a problem-solving rather than a blaming atmosphere.
